Refund policy
EXCHANGES AND REFUNDS
During 14 days following the delivery of your order, you may request the exchange or refund of items as long as they are unopened and haven’t been worn, which you must return to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. UKD Apparel & Accessories Ltd cannot accept returns where labels have been removed. Products purchased on sale (discounted price) and custom-made products are not eligible for return or exchange. Items larger than 3XL are custom-made and not eligible for refunds or exchanges. You are responsible for the shipping of returned items back to UKD Apparel & Accessories Ltd. Returned items lost in transportation will not be compensated for. Shipping charges on returned merchandise are at the customer’s expense. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card or payment method. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs, as mentioned above. For countries within the EU, VAT will be included in the refund.
Faulty items after review and conclusion of reflecting production issues, may be refunded. Refunds for faulty items can be made within the 14-day period following delivery. All products purchased during a sale are not eligible for return.
Sale periods may have an effect on order fulfilment times. We operate Monday to Saturday and not on bank holidays. When your order is placed, we will send you a confirmation of the purchase. Once your package is shipped, we will send you an email with final confirmation and instructions. Most orders are sent standard shipping unless express shipping has been requested. Depending on the intended ship-to location, orders can be subject to other shipping methods and the specific warehouse processing the order may utilize tracking. Applicable orders will have the tracking reference provided in the shipping confirmation email. Our appointed courier partners in each region deliver all orders. Uncollected items are subject to a 12GBP, will be charged for uncollected items if the package is to be re-sent. Incorrect contact details will be subject to an extra charge of 12GBP, will be charged for returned deliveries caused by entering incorrect or insufficient contact details. Orders to countries outside UK may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.
DELIVERY
Additional charges. Any customs, duties or additional charges which apply to your order, if your order is delivered outside of the UK, will be your responsibility and are not included in the delivery costs.
We are not responsible for delays outside our control. If delivery of the products to you is delayed by an event outside our control (e.g. because of postal/courier delays, logistics or bad weather), we’ll let you know as soon as possible. If there is a risk of substantial delay, you can contact us to cancel your order and we’ll refund you for any products you’ve paid for but not received, provided they are not sale or custom-made items.
If you are not available when the product is delivered. If no one is able to take delivery and the products cannot be posted through your letterbox, the courier will notify you of the delivery attempt and tell you how to rearrange delivery or collection of the products.